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Overview

Our return and refund policy is 30 days long. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

ertain types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

    • Gift card

    • Downloadable software products

    • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are some cases where only a partial refund is available:

    • Books with clear signs of use

    • CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl discs played.

    • Any item that is not in its original condition, damaged or missing parts for reasons beyond our fault.

    • Any item returned more than 30 days after delivery

Refunds

After we receive and inspect your return, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you're approved, your refund will be processed and a credit automatically applied to your credit card or original payment method, within a certain number of days.

Late or Missing Refunds

f you haven't received your refund, check your bank account first.

Then contact your credit card issuer, it may take some time before your refund is officially posted.

Next, contact your bank. There is usually some processing time before a refund is posted.

If you've done all of this and still haven't received your refund, please contact us at hoavytrading@gmail.com .

Items for sale

Only regular priced items can be refunded. Sale items cannot be refunded.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.

Gifts

If the item is marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of your return, a gift certificate will be sent to you.

If the item is not marked as a gift upon purchase or the gift giver has shipped the order himself to you later, we will refund the gift giver and they will learn about your return. Friend.

Return shipping

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you get a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for the product to get to you may vary.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.

Need help?

Contact us at email: hoavytrading@gmail.com for questions regarding refunds and returns.